This document sets out the shipping policy that applies to customers that make a purchase at wellbemed.com. If you have any questions, please contact our customer service team on info[a]wellbemed.com.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
- Standard (Royal Mail 1st class) 0-1000g: £3.85
- Standard Plus (Royal Mail 1st class) 1001-2000g: £5.57
Order Processing Time
We aim for a maximum delivery time of 5 working days. Orders will be sent out on Monday and Wednesday. All orders placed during the weekend or on a public holiday will be sent from our warehouse the coming Monday or Wednesday.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
We do not offer tracking on our orders.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.